Alternative dispute resolution

In the event of a dispute, the consumer can appeal to a consumer Alternative Dispute Resolution Entity (RAL): CICAP – Consumer Information and Arbitration Center of Porto, Consumer Arbitration Court, website www.cicap.pt. For more information on the Consumer Portal www.consumidor.pt.

Refunds and returns policy

Our refund and return policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer an exchange or full refund.

To be eligible for a return, the purchased item must be unused and in the same condition as it was delivered to the customer. It must also be in the original packaging.

Several types of merchandise are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Returns of intimate or sanitary products, dangerous materials or flammable liquids or gases are also not accepted. 

Addable items not eligible for exchanges or refunds:

– Gift Cards

– Downloadable Software Products

– Health and Personal Care Articles

To complete your return, we require a receipt or proof of purchase.

Please do not send purchased items back to the manufacturer.

There are some situations where only partial refunds are granted:

– Books with obvious signs of use

– CDs, DVDs, VHS cassettes, software, video games or vinyl records that have been opened or removed from their packaging.

– Any item that is not in its original condition, is damaged or missing parts for reasons other than the company's error.

– Any item that is returned after 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you of receipt of your returned item. You will also be notified of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be issued to your original payment method within a set period of days.

Late or missing refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially released.

Then contact your bank. There may often be a delay in processing your refund.

If you have already completed these processes and have not yet received your refund, please contact us by email: geral@amline.pt

Items for sale

Only regularly priced items can be refunded. All items with prices changed due to promotions cannot be refunded.

Exchanges

Items are only replaced if they are defective or damaged. If you need to exchange your item for an identical one, send us an email at geral@amline.pt and send your article to the address: Rua Terras de Santa Maria 1843, 3700-400 Arrifana, Portugal.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once your returned item is received, you will receive a gift certificate.

If the item was not marked as a gift when purchased, or was given to another person at the time of purchase, that person will receive a refund and be informed of the return.

Return shipping

To return purchased items, your item must be sent to: Rua Terras de Santa Maria 1843, 3700-400, Arrifana, Portugal.

The customer will be responsible for paying the shipping costs for the item. Shipping costs are non-refundable. If you receive a refund, shipping costs will be charged on the refund.

Depending on the delivery address, the time to send an exchanged product may vary.

If you are returning high-priced items, consider a tracking service or purchase an insurance service. We cannot guarantee that your item will be delivered to you.

Need help?

Contact us by email geral@amline.pt for more questions related to refunds and returns.